Terms without the small print.

Who we are

These terms are an agreement between you and Ampersand (the company details are on the imprint). Questions: hello@example.com.

Using Ampersand

You need to be at least 16. Keep your password to yourself and, if you can, turn on two-step sign-in: you’re responsible for what happens on your account. Tell us straight away if you think someone else is using it.

Your content

Everything you put in a trip stays yours. You give us permission to store it, show it to the people you share it with, and process it to run the service (for example, to find places on the map). When you delete it, it’s gone.

If you share a trip as a public page, anyone with the link can see it, and copy its days and places as the start of their own trip. Bookings, tickets, files, the journal and who’s going are never on it.

What’s not allowed

Don’t use Ampersand to break the law, to share someone else’s personal details without their permission, to harass or threaten anyone, to share things you don’t have the right to, to spam, or to try to break, overload or get around the security of the service.

Reporting a page, and what we do about it

Anyone can report a public trip page with Report this page at the bottom of it, or by writing to hello@example.com. We look at every report, act on it without undue delay, and tell the person who reported it what we decided if they left an email.

If we take a page down or restrict an account, we tell the owner why, which rule it broke, and how to ask us to look again. You can reply to that message to object; a person, not a machine, will review it. You can also take it to an out-of-court dispute settlement body or a court.

Plans and payment

The free plan is free for good. Paid plans renew monthly or yearly until you cancel. Prices include VAT. A Trip Pass is a single payment for one trip.

• Cancelling is as easy as signing up: one button in your account, any time. You keep what you paid for until the end of the period.
• Yearly plans get a reminder email before they renew. After your first year, you can cancel a renewed yearly plan with a month’s notice and get the rest back.
• Price changes are announced at least 30 days before, apply from your next renewal, and you can cancel before then.

Your right to change your mind

As a consumer in the EU you can withdraw from a paid plan or Trip Pass within 14 days of buying it, without giving a reason. Tell us with the form below or any clear statement, by email to hello@example.com; we refund you within 14 days, by the same way you paid.

When you buy, we ask whether you want the paid features straight away. If you say yes, and cancel within the 14 days, we refund the part of the period you didn’t use.

Withdrawal form To: Ampersand (the company details are on the imprint), hello@example.com I hereby withdraw from my contract for the following service: [plan or Trip Pass] Ordered on: [date] Name and username: [your name] Date: [today]

The assistant

The assistant is an AI, and says so. Its suggestions can be wrong: opening hours change and places close. Check anything that matters (bookings, visas, medical or safety information) with the source. Nothing it suggests changes your trip until you add it.

Availability

We work hard to keep Ampersand running and your trips safe, but we can’t promise it will never be down. Your offline copy keeps working when we’re not. Planned maintenance is announced on the status page.

Liability

We’re responsible for what we do wrong, as the law says. We’re not liable for losses we couldn’t have foreseen, or for things outside our control, like a missed train because a timetable changed. Nothing here limits rights you have under consumer law.

Ending

You can stop using Ampersand and delete your account at any time. We can suspend or close an account that seriously or repeatedly breaks these terms, after telling you why (unless the law or someone’s safety says otherwise). If we ever shut down, we’ll give you at least three months’ notice and a way to download everything.

The law that applies

Dutch law applies, but if you live elsewhere in the EU you keep the protection of the consumer law where you live, and can go to court there. We’d rather sort things out directly first: write to us.

Changes

If these terms change in a way that matters, we’ll tell you at least 30 days before. If you don’t agree, you can cancel and delete your account before then.