How can we help?
Answers to what people ask most. Can’t find it? Two humans are an email away.
- Getting started3 answers
- Planning days4 answers
- Planning together3 answers
- Offline & on the trip3 answers
- Bookings & tickets2 answers
- Account & billing3 answers
Getting started
How do I start a trip?
Sign up, then choose Plan a new trip: where you’re going and when. The trip opens with a day for every date, an empty Inbox for ideas, and a look to suit the city.
Do I need to install anything?
No. It runs in the browser on any phone or computer. To keep it on your home screen, use Add to Home Screen (Safari’s Share menu, or Chrome’s menu), and it opens like an app, offline included.
Can I try it before paying?
Yes, and for as long as you like: the free plan covers three upcoming trips, up to six people each, offline maps and a taste of the assistant. You only pay for more.
Planning days
How do ideas become a day?
Drag an idea from the Inbox or a list onto a day (on a phone, long-press it first). It falls into time order with the walk or ride from the stop before.
Can a plan have no exact time?
Yes. Pick morning, afternoon, evening or night instead, and it sits in that part of the day.
What does Rearrange do?
It reorders a day’s sights so you walk less, keeping anything with a set time or a ride to it where it is. You see what it will do before anything moves.
How are meals handled?
A restaurant on a day becomes breakfast, lunch or dinner by its time. A meal you haven’t chosen yet can hold its place and suggests places open nearby.
Planning together
How do I invite people?
Open the trip’s People, type their name and pick whether they can edit or only view. They see the trip straight away, and plan for free.
Who pays when we travel together?
Only the trip’s owner needs a plan. Everyone they invite plans, votes and goes offline with it for free.
Will we overwrite each other’s changes?
No. Changes are merged as you make them and arrive on everyone’s screen live, and anything can be undone.
Offline & on the trip
What works without signal?
Everything you need on the day: the plans, notes, tickets, photos, driver cards and the map around every stop. Changes you make offline are saved when you’re back online.
When is the trip saved for offline?
Automatically, in the fortnight before a trip and all through it, whenever the plans change. You can also save it on demand from the Trip kit.
What is a driver card?
A stop’s name and address in the local script, full screen, to show a taxi driver. Handy anywhere that doesn’t use the Latin alphabet.
Bookings & tickets
Where do tickets go?
Attach a file, PDF or QR code to the plan it’s for. It’s saved for offline with the rest of the trip.
Can the trip go in my calendar?
Yes. Subscribe to the trip’s calendar link once, and it keeps itself up to date as the plans change.
Account & billing
How do I cancel?
From your account, in two clicks, any time. You keep what you paid for until the end of the month or year, and nothing is deleted.
Can I get my data out?
Yes. Export a trip whenever you like, and ask us for everything we hold about you at any time.
How do I delete my account?
Write to us from the address on your account and we’ll delete it, and every trip you own, within a few days.